Frequently Asked Questions

Visits – Times and Prices

What time does the Museo open and close?
Information on the Museo’s opening times and days of closure is available in the opening hours and ticket prices section.

How much does admission to the Museo cost? Do some tickets have a discount?
In the opening hours and ticket prices section you can find all applicable prices. We recommend the ticket valid for 2 visits.

Can I buy tickets online?
Yes, tickets are on sale here.

Who can I contact for any problems purchasing online tickets?
You can call (+34) 917911330 or write to museoreinasofia@clorian.com

Who can I contact for general information?
You can call (+34) 917741000 or write to info@museoreinasofia.es

Who can access the Museo free of charge and what supporting documents must be submitted as proof for free entry?
You can check the collectives who are exempt from payment here. An official document must be issued for each free admission. Any documents without an expiry date will not be valid.

What is the ticket returns policy?
Generally speaking, changes and returns are not permitted. Once tickets have been purchased, changes or returns cannot be made, with the exception of situations where services cannot be provided by the Museo due to unforeseen circumstances and are external to visitors. The reimbursement of the amount paid will be made using the same payment method.

Can free tickets be collected beforehand?
No. Free tickets are only issued on the day of the visit.

Are there certain opening times or days when admission is free of charge?
Yes, please check the free opening times and days in the opening hours and ticket prices section.

Do you have to pay for or book tickets to visit exhibitions in the Palacio de Cristal and Palacio de Velázquez?
Entry to these sites is free of charge. You do not need to book.


Visits – During Your Visit

Can I access the Museo with a backpack or other type of bag?
Access is only allowed with small bags for personal belongings or with backpacks measuring no more than 30 x 30 cm.
People entering the Museo with small backpacks must wear them on their front to avoid disturbing other visitors and to ensure they do not brush against the artworks.

Can I leave the Museo and come back in again?
Yes. Admission is valid for the whole day. Tickets must be shown upon each re-entry to the Museo.

Am I allowed to take photographs inside the Museo?
Photographs may be taken without a flash, tripod, selfie stick or any other type of camera stand in all of the Museo’s sites, with the exception of places where indicated otherwise. To guarantee a quality visitor experience, photographs cannot be taken in the Guernica area (rooms 205.01 to 205.17). Thank you for your cooperation.

Are guided tours available?
Individuals visiting the Museo can enjoy the programme of guided tours conducted by the cultural mediation team. In general, prior booking is not required to attend these tours. The programme is available here.

Furthermore, there is a programme of private guided tours aimed at individuals, companies and organisations. More information is available here.


Visits - Groups

Where can I get information about group visits and bookings and/or buying tickets?
At the Visitor Assistance Centre: museoreinasofia@clorian.com
Tel: (+34) 91 7911330
Or on our website, here.

Where can I get information about private group visits?
The Museo’s programme of private guided tours for groups is aimed at individuals, companies and organisations. More information is available here.


Visits - Services

Are audioguide and radioguides available?
This service is temporarily unavailable.

What are the opening times and contact details of the bookshop/shop?
This information is available on the La Central and the Tienda (Shop) web pages.

Is there a bar or restaurant in the Museo?
Yes. Café Restaurant NuBel and Arzábal Restaurant.


Collections

How can I make an acquisition proposal? What are the contact details?
Information can be sent to the following email address: secretaria.direccion@museoreinasofia.es or by post, for the attention of:

Secretaría de Dirección
C/ Santa Isabel, 52
Madrid 28012
Spain

What is the procedure for requesting images of works from the Collection?
Any processes regarding image requests from the Museo Reina Sofía’s Photographic Archive are managed by sending an email to archivofotografico@museoreinasofia.es

Appraisal and valuation of artworks
Given that the Museo Reina Sofía is a national museum, no expert assessments of artworks can be carried out for individuals, in accordance with the current legislation. To this effect, please contact art galleries or auction houses.


Exhibitions

What is the procedure for exhibiting work in the Museo Reina Sofía
The Museo Reina Sofía’s temporary exhibitions range from major retrospectives, historical exhibitions, thesis exhibitions, monographic shows and site-specific projects with new-work commissions for the Palacio de Cristal, in the Retiro Park, or inside the Fissures programme, whereby the Museo seeks to offer an environment and resources to international artists who are beginning to have a major body of work behind them.

The Museo’s exhibitions programme is planned three or more years in advance and shows are often the outcome of work generated either by the Museo or in collaborations with other institutions. All exhibitions and site-specific commissions stem from the Museo’s direct invitation to artists and curators, bearing in mind its programme strands at a particular moment in time. 

The temporal scope of exhibitions programmed in the Museo Reina Sofía spans from 1900 to the present day.

If you wish to send an exhibition proposal in digital format, please write to: exposiciones@museoreinasofia.es

Projects will be assessed by the Museo’s arts team. Please take into consideration the following aspects:

  • Include a letter outlining the work or project in question, attaching a CV if deemed necessary.
  • In view of the volume of proposals received, the Museo Reina Sofía will only commit to responding to those it considers to be in line with its programmes.
  • The Museo will do its best to reply to these proposals within two or three months of receiving them.
  • If this is in relation to a first exhibition in Spain, our advice is to get in touch with smaller exhibition spaces.
  • The Museo Reina Sofía is not a commercial space and, therefore, cannot represent artists or sell their works.
  • Additional materials do not need to be sent to the director of the Museo or the head of the Exhibitions Area.

Restoration

What are the criteria for carrying out restoration on a work?
The Conservation-Restoration Department is part of the Museo, a public institution, and as a result does not facilitate assessments to individuals given that it adheres to the conservation and restoration work of the Museo Reina Sofía Collection.

The website section of the Conservation-Restoration Department offers information on the restoration process of certain works from the Collection, and on the Contemporary Art Conservation Conference, which is held annually, in February, and organises discussions and forums among industry professionals.

Are training placements a possibility in the Conservation-Restoration Department?
For information on our job and training vacancies, please click here.


Public Activities

Are training placements a possibility in the Public Activities Department?
For information on our job and training vacancies, please click here.


Education

Can school visits to the Museo be arranged without a guide?
School groups can enter the Museo independently. Please check booking information here.

Are there guided tours for school groups?
Guided tours for groups are temporarily unavailable. Please check the activities programme for school pupils in the Education section.

What is the procedure for registering a group in school activities?
All information on activities for school pupils is available in the Education section. The procedure for signing up for activities is available in the “Registration method” part of each activity’s page.

How much do activities for school pupils cost?
All activities for school pupils are free of charge.

Are there activities in the Museo for younger children? From what age do they begin?
Activities for children start from five upwards and are designed as an experience to be shared with an accompanying adult. A tailor-made assessment is available at the Education Information Point when planning your visit with children. 

Are there activities in the Museo for young people and teenagers?
There is a programme for teenagers aged between 15 and 17 and another for young adults aged between 18 and 21 — these are team1517 and team1821, respectively. Full information on the Team project is available in the Education section.

When does the registration period for family activities start?
The registration period for children’s and adults’ activities is open during the first fortnight of September.


Accessibility

Is the Museo wheelchair accessible?
Broadly speaking, the Museo Reina Sofía fulfils the current regulations with regard to accessibility and almost all visitable spaces are fully accessible. Certain aspects can still be improved, and their access conditions can be checked in the Services/Accessibility section.

Does the Museo provide wheelchairs? And mobility canes?
Yes, the Museo has wheelchairs available which are offered by order of request upon arrival to the Museo. These must be requested from the Sabatini and Nouvel Information Points. For such requests, the recipient must provide their personal details with either their national ID card, passport or similar. The Museo has folding cane seats available for any visitors requiring them. They are available at the visitor assistance points in the Sabatini Building, on Floor 1 and Floor 2.

Are there parking spaces designated for adapted vehicles?
The Museo does not have parking spaces available for visitors, which means there are no designated spaces. There is a public car park under Plaza Sánchez Bustillo. However, and only if there is space available, groups or people travelling in adapted vehicles can park free of charge in the Museo’s loading bay, with access via Calle Argumosa, on the corner with Calle Hospital. This service must be requested in advance by writing to accesibilidad@museoreinasofia.es.

Can people with a disability access the Museo free of charge and without having to wait in possible queues to enter?
Yes, people with disability can gain access to the Museo free of charge, with prior accreditation using the corresponding card. Should they need to be accompanied, this person will also be exempt from admission charges. The full conditions are available here. People with disability can gain access without having to wait in any possible queues and should go directly to the desk at the priority access Ticket Offices, located in the Sabatini Building.

Does the Museo have Spanish Sign Language interpreters available?
The Sign Language Interpreters (LSE) service is offered upon request by visitors and can be used in any of the activities offered by the Museo. Upon registering, this service must be requested at least 15 days in advance by writing to accesibilidad@museoreinsofia.es. Information on monthly inclusive guided tours with LSE interpreters is available in the corresponding Education section.

Are magnetic induction loops available?
This service is temporarily unavailable.

What is the procedure for receiving information on organised guided tours for visually impaired and/or deaf people?
Please send an email with your enquiry to accesibilidad@museoreinasofia.es. This information is also available on the website, in the sections on guided tours for the visually impaired and guided tours for deaf people.


Hiring Spaces

Can spaces be hired to organise events?
Yes, spaces are available for hire to hold events. Information on space hire is available here and requests can be sent to the following email address alquiler.espacios@museoreinasofia.es.

Can footage be shot or photo sessions be carried out for commercial purposes?
Yes, this is possible upon request by writing to alquiler.espacios@museoreinasofia.es.

Can visits be made to the Museo outside of public opening times?
There is the option of private tours while the Museo is closed to the public. More information is available here and requests can be sent to alquiler.espacios@museoreinasofia.es.