Accessible Visits

Groups who come in adapted vehicles can park free of charge in the Museo’s loading bay, with access via Calle Argumosa, on the corner of Calle Hospital.

These must be requested at the Sabatini or Nouvel Information Points. The request will be registered, and the personal details of the applicant will be noted down, including their ID number, passport number, or similar. 

The doors providing access to the different areas inside the Museo have sufficient opening width. The majority are hinged and occasionally move into busy areas. They are normally operated using a handle; however, some doors can be particularly heavy. 

The majority of slopes in the exhibition rooms are equipped with ramps, although these are without handrails on either side or wide approach areas. The Vaults Room is not wheelchair accessible.

There are two lift towers in the Sabatini Building, to the left and right of the main entrance, connecting Floors 1, 2, 3 and 4. There is another lift inside the building which grants access to Floors 0, 1 and 3 but with a more limited capacity. The two lifts in the Nouvel Building connect Floors 0, 1, 2 and 3, and have a limited capacity, which means there is preferential access for one wheelchair per lift.

There are benches in the Cloister area on Floors 2 and 3 of the Sabatini Building and some of the exhibition rooms. 

The different desks distributed around the Museo are generally between 1 and 1.10m high. These desks do not have adapted areas that allow wheelchair users or people of short stature to approach comfortably.

Disabled WCs are located in the following areas: Sabatini Building, Floor 1 (main gallery); Sabatini Building, Floor 4 (next to rooms 403 and 407); Nouvel Building, Mezzanine (between Floor 0 and Floor 1) and Floor 0, NuBel Café-Restaurant). 

This is accessed via ramps with a suitable gradient. The most wheelchair-accessible spaces are the side aisles or opposite the first row of seats. Accessing the stage without assistance is not possible. 

Wheelchair users can gain access from the Lobby via a restricted use lift and must position themselves behind the last row of seats. The auditorium has a cubicle with disabled WCs. Wheelchair users can access the stage through an accessible alternative route. 

Wheelchair users can access the auditorium through the Lobby, which doesn’t have slopes and has two areas reserved in the Auditorium’s central rows. There are two disabled WC cubicles and wheelchair users can access the stage through an accessible alternative route. 

The Museo offers visitors different spaces for rest and conversation.

Please notify the Museo staff if you need to use the lifts. If any material is out of reach, please request help from the staff in charge. 

Please notify the Museo staff if you need to use the lifts.

Located at the entrance to the Sabatini Building. To use the ramp access, please notify the Museo staff.

The NuBel Café-Restaurant located in the Nouvel Building is wheelchair accessible through automatic doors. The space between tables allows ample wheelchair mobility, and there are also built-in disabled WC cubicles in the men’s and women’s WCs. However, the bar is not adapted for wheelchair users. 

For blind people or those with low vision, the Museo offers visits with the aid of tactile sheets on various works in the Collection.

In certain areas of the Museo the contrast between doors and wall surfaces is not particularly clear. Although glass doors are marked with logos and white dots, at times the contrast may not be enough and can cause reflections. The majority of the doors are hinged and occasionally move into busy areas. 

Guide dogs and assistance dogs are allowed by submitting the relevant documents beforehand. 

Personal magnetic induction loops for acoustic amplification and Spanish Sign Language (LSE) interpreter services are available. Some of the videos in the Collection and in the Museo’s exhibitions are also subtitled in Spanish and/or English. 

A service catering to deaf people who wish to participate in any of the Museo’s activities, such as courses, workshops and guided tours.

The Information Desks and Ticket Offices in the Sabatini Building and Nouvel Building, along with the Audio-guide Desk in the Sabatini Building (where sign guides, personal hearing loops and radio-guide systems are available), are equipped with a permanent sound amplification system via a hearing loop for visitors with hearing aids, found in the position “T” (telecoil). The desks are marked with an identifying symbol. 

The Museo has a free loan service of personal magnetic induction loops available to people with hearing loss. These can be requested to facilitate the use of audio-guides and are without any additional cost. They are also available for guided tours and events in the Nouvel and Sabatini Auditoriums. 

Every school year the Museo offers diverse activities and workshops geared towards groups from Occupational Centres and Special Education Schools.

Information and emergency signs use internationally recognised pictograms.

Groups arriving in adapted vehicles have access to free parking in the Museo’s loading bay, with access from Calle Argumosa, on the corner with Calle Hospital. This service must be requested in advance by writing to: accesibilidad@museoreinasofia.es. 

Disabled WCs are located in the following areas: Sabatini Building, Floor 1, (main gallery) and Floor 4 (next to rooms 407 and 403); Nouvel Building, Mezzanine (between Floor 0 and Floor 1) and Floor 0 (NuBel Café-Restaurant). Some are equipped with baby changing areas.  

If you require medical assistance during your visit, there is a first-aid kit located in the main gallery of the Sabatini Building, on Floor 1. 

These must be requested at the Information Points in the Sabatini Building and Nouvel Building. 

A cloakroom and locker service is available at both entrances to the Museo. The lockers are limited in number and may be in use at the time of your arrival. Therefore, we recommend arriving without belongings that require storage. 
The Museo cannot be accessed with suitcases, large backpacks and other bulky objects. They are also not allowed in the lockers in they exceed 50 cm on their longest side. 

Please bear in mind that access is only allowed with handbags no larger than 40 x 30 x 10 cm, provided that they are used for their intended purpose and worn at the front of the body; small folding umbrellas (less than 30 cm), which must remain closed throughout the visit; and any other object whose use or carrying is duly justified and complies with the Museum's security and public policy.

Children under the age of 14 must be accompanied by an adult at all times. Please stress the importance to children of not touching objects and running in the exhibition rooms to avoid damaging the artworks. Anyone between the age of 14 and 18 who wishes to visit the Museo without an adult must show his or her national ID document.

Skates, skateboards and non-electric scooters can be left in the lockers, provided they fit in the space available.

Visitors can access with baby carriers or, if necessary, the Museo has two pushchairs available to borrow. 

There are three public cycle parking stations outside the Museo: one at the entrance of the Nouvel Building and another two at the Sabatini Building entrance.

Remember that the galleries must be vacated 15 minutes before the Museo closes its doors.

Photographs may be taken without a flash, tripod, selfie stick or any other type of camera stand in all of the Museo’s sites, unless stated otherwise.

Due to conservation measures for artworks, the exhibition rooms must be kept at a constant temperature of 21ºC. Therefore, even on hot days, an item of warm clothing is recommended.

The Museo has a medical service available in the event of emergencies. It is located in the Sabatini Building Cloister, next to the Tower 2 lift. 

For security reasons, visitors cannot access the Museo with pets. Only assistance dogs are allowed access, in accordance with Law 2/2015, of 10 March, and emotional support dogs (duly justified).  

Feel free to connect to our Wi-Fi network, which is available in the Sabatini Building, on Floors 1, 2 and 3, in the Nouvel Building café, and in the Library.

Rest areas can be found in the Sabatini Building Cloister and in the Nouvel Building’s Rooftop Terraces. You can also order food and drink at the NuBel Café-Restaurant and Arzábal Restaurant.

Please keep a safe distance from the artworks and do not touch them — even the slightest touch may cause damage. When there is the possibility of touching or stepping on artworks, it will be indicated accordingly. 

Please speak quietly, switch your phone to silent mode and take phone calls outside the exhibition rooms. If you find any lost property, please give it to the gallery security staff, who will ensure its safekeeping and return. Please bear in mind that the Museo is a smoke-free space and, therefore, smoking is strictly forbidden in all the Museo Reina Sofía’s sites and galleries (main site, Palacio de Cristal and Palacio de Velázquez). This also includes outdoor spaces. 

A team of professionals is available to provide personalised support and information to visitors in relation to the content of the Museo’s programme and services. This service is available in at least two languages, Spanish and English.

Complaints and suggestions can be submitted via the Museo Nacional Centro de Arte Reina Sofía’s Digital Office or submitted by post, email or in-person. More information is available here.