Booking a group visit without a museum guide
Due to the change of the booking system, please read carefully the instructions.
Do you have reservations in the previous system?
Due to the change of the booking system, you may have experienced some trouble accessing your reservations. Please, apologize for the inconvenience and contact us:
If you still have difficulties in formalizing the payment of your reservation, go to the ticket office of the Museum on the day of your visit, where you can do it. In this case, payments that involve an increase in reserves can not be made.
If your visit is with a group, reserving your tickets through the booking system is essential.
The information team will provide identification for these groups.
Out of respect to the rest of the visitors, the Museo can only be accessed at the time slot allocated in the booking.
Group members that have not made a booking will access the Museo individually, and will, therefore, not be identified as part of a group and may be asked to leave by staff in the exhibition rooms if explanations are being given or they are disturbing the other visitors.
The use of the group guiding system (radio-guide) is obligatory by groups of visitors aged 12 or over who are going to receive explanations inside the galleries. Cost: 1 euro per person. The microphone for guides/teachers is free.