Group Reservations

Preparing for a group visit

To visit Museo Reina Sofía in groups of 15 people or more, you must make a reservation at least 15 days in advance.

To make a group reservation, please send the following information about the group, along with the day and time of your visit, to reservagrupos@museoreinasofia.es. The group reservation service will confirm your reservation by sending you a Reservation Confirmation, which must be presented on the day of the visit.

Group information:

• Name of the centre or institution
• Number of people in the group (specifying how many are above the age of 18)
• Names of the people in charge of the group
• In the case of schools, the grade/age of the children

In the event that the group is unable to visit as planned, we ask that you please notify the group reservation service as soon as possible.

Important information: the hours between 10:00 and 12:00 are complete till June

The group reservation does not include a guided tour.

No group reservation is necessary for groups who want to visit Palacio de Cristal or Palacio de Velázquez, or for groups visiting Museo Reina Sofía on the days and times when admission is free.

For more information:
reservagrupos@museoreinasofia.es

Tel. (+34) 91 774 1000 2250 from 10 a.m.

Museum entrances

Primary school groups and guided visits should use the entrance to the Sabatini Building (Calle Santa Isabel 52)

All other groups should use the entrance to the Nouvel Building (Calle Ronda de Atocha)

In the exhibition halls, large groups must be divided into groups of no more than 25 people, and must always be accompanied by a person in charge.

Documentation that must be shown at the Museum's ticket window

Reservation Confirmation sent by the Museum via e-mail as confirmation of the group reservation.

A Letter of Proof must be presented by groups who are entitled to free admission (old age pensioners, disabled persons, groups under the age of 18, etc.). For more information, click on Free admission.

The letter must be signed by the head of the organising centre or institution and it must contain:

• The fiscal identification code of the centre or institution
• Number of people in the group
• Names of the people in charge of the group
• In the case of schools, the grade/age of the children

Rules for the visit

Explanations may be given to the group during the visit. For your convenience, radioguides and audioguides are available at the Museum.

Out of respect for the other people visiting the Museum, it is important for the group leaders to pay special attention to the group's behaviour and the volume of their voices, and also to prevent them from becoming dispersed in various halls during the visit.

The indications of the security and surveillance personnel must be followed at all times. If the rules are not obeyed, the visit may be terminated.

Thank you for your collaboration