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Visitor Services

The Museo Nacional Centro de Arte Reina Sofía has a commitment to the public, as visitors who use its services, constituting a demand for quality service that requires a specific statement.

This list of Visitor Services represents our willingness and effort to provide quality public service.

The Museo Nacional Centro de Arte Reina Sofía is an autonomous organization under the Spanish Ministry of Culture. Our primary aim is to encourage public access to various manifestations in modern and contemporary art in order to broaden knowledge, promote education and foster social communication of the arts.

The Museo Nacional Centro de Arte Reina Sofía was created in 1988 as a center for temporary exhibitions located in the former Hospital de San Carlos in Madrid, a seventeenth-century building designed by architect Francisco Sabatini. In 1992, the permanent collection opened to the public, constituting the center as an authentic museum.

In 2005, the Annex designed by architect Jean Nouvel opened its doors to the public, responding to the museum’s current needs for added space and operations supported by new technological resources.

The Museo Nacional Centro de Arte Reina Sofía is bestowed with the following functions by statutory law:

  • Exhibit the collections in an orderly fashion in conditions equipped to contemplate, study and ensure their protection, conservation and restoration.
  • Develop temporary exhibition programs in modern and contemporary art
  • Promote knowledge, dissemination and communication of artworks and cultural identity in the museum’s artistic holdings, and develop didactic activities with respect to its contents.
  • Develop research programs as well as create and publish catalogs and monographs.
  • Establish collaborative relations with other museums and cultural institutions to foster an exchange of experience and knowledge

Services offered by the Museo Reina Sofía

Permanent Collection

Exhibited on levels two and four of the Sabatini building, the contents of the permanent collection at the Museo Nacional Centro de Arte Reina Sofía, comprised of around six hundred works from the museum’s holdings, show the transformation of Spanish art and its international context from the late nineteenth century to today.

Temporary Exhibitions

The Museo Nacional Centro de Arte Reina Sofía offers a wide and varied program of temporary exhibitions in modern and contemporary art, produced by the museum or in collaboration with other cultural, national and international institutions.

  • Film and video series
  • Avant-garde music concerts
  • Educational activities
  • School programs
  • Free guided visits for school groups led by cultural volunteers
  • Orientation, resources and training services for educators
  • Programs for families
  • Children’s workshops
  • Programs for youth
  • Courses, seminars, conferences, debates and talks with artists

Publications

Catalogs, guides to the collection, conference proceedings and other specialized publications are available in the library.

Library and Documentation Center

Bibliography, photography and audiovisual holdings specializing in contemporary art. Offers open access to researchers, photocopying service (within designated limitations by law), reserve materials, bimonthly news bulletin, interlibrary loan service and publications exchange with other institutions.

Access for Researchers to the Museum’s Holdings and Documentation

Granted by request with accreditation, addressed to the Directors of the Museo Nacional Centro de Arte Reina Sofía.

Group Booking

For groups with a minimum of fifteen persons and a maximum of thirty (or twenty-five persons for minors).

Renting Venues and Private Visits

According to rates indicated in current law.

  • Bookstore and shop
  • Café and restaurant
  • Checkroom

Commitment to Quality

The services and rights listed in these Visitor Services will be granted and recognized according to the following commitments:

  • Requests to book a group visit answered within eight days, divided by the total number of requests.
  • Respond to requests to book a group visit within eight days maximum upon receiving the request.
  • Respond to requests to book volunteer guides for school group visits within one month maximum upon receiving the request.
  • Respond to the request for a Spanish Sign-Language interpreter for museum activities within seven days maximum upon receiving the request.
  • Respond to requests for researchers to access the museum’s holdings and documentation within eight days upon receiving the request.

Tracking Criteria

In order to measure the level of fulfillment for these commitments, the following criteria have been established to evaluate the quality of service offered by the Museo Nacional Centro de Arte Reina Sofía:

  • Requests to book volunteer guides for school group visits answered within one month, divided by the total number of requestsor parte de investigadores a los fondos museísticos contestadas en el plazo de ocho días y porcentaje sobre el total.
  • Requests to book a group visit answered within eight days, divided by the total number of requests.
  • Requests to book volunteer guides for school group visits answered within one month, divided by the total number of requests.
  • Requests for a Spanish Sign-Language interpreter for museum activities answered within seven days, divided by the total number of requests.
  • Requests from researchers to access the museum’s holdings and documentation answered within eight days, divided by the total number of requests.

Measures for Rectification

Visitors who believe that the Museo Nacional Centro de Arte Reina Sofía has not met the commitments described in this list of Visitor Services may send a written complaint to the head of the department responsible for the claim.

If the terms of the commitment were not fulfilled, the designated person responsible for the list of Visitor Services will inform the petitioner, within twenty days maximum, of the reasons why the commitment could not be met and the measures adopted to correct the matter.

Infringement of these terms shall not be transferrable to assets governed by Administration.

Visitor Participation

Visitors may participate in improving services provided by the Museo Nacional Centro de Arte Reina Sofía by:

  • Submitting a comment and suggestion form in compliance with this list of Visitor Services.
  • The Royal Association of Friends of the Museo Nacional Centro de Arte Reina Sofía, whose objective is to promote, stimulate and support all activities related to the Museum’s mission and operations.

Comments and Suggestions

May be submitted in person, by mail or Internet.

Comment and suggestion forms submitted by e-mail or Internet must be signed with a digital signature from the interested party.

If comment and suggestion forms are presented in person, the user must fill out and sign the form available at information counters staffed by museum personnel.

For comment and suggestion forms that meet the above criteria, users will receive proof of receipt through the means indicated on the form.

E-mail to submit comment and suggestion forms: quejasysugerencias@museoreinasofia.es

Deadline to Respond

Once the comment and suggestion form is received, the Communications Department will inform the interested party of any action taken within 20 business days.

The deadline to receive a response may be shortened in the event that the interested party require a response within 10 business days, the reasons for which must be stated upon submitting the form.

The effect of submitting a formal complaint shall apply to those outlined in ROYAL DECREE 951/2005, on July 29, which establish the general outlines for quality improvement in the General Administration of the State.

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